Frequently Asked Questions (FAQs)
If I choose to discontinue the course, will I receive a refund?
We offer the first lesson free as a trial, and should you choose to discontinue the course BEFORE the second lesson, you will not be charged. However, no refunds will be issued once the second lesson begins, unless there are issues on our end. If you have any complaints regarding a course, please contact us.
How will I be notified of the Zoom meeting information each lesson?
We send all of our Zoom meeting information no later than 30 minutes in advance each lesson either through the email or phone number provided to us.
Do students need to bring their own materials?
Students are welcome to use a notebook and pen to take notes, however this is not required. With the exception of Art (personal art supplies are required), all you need is a device and a thirst for knowledge!
What if I can't make it to a lesson?
We must be notified of potential absences 48 hours in advance in order to reschedule the class or issue a refund, or else no refund will be given.
What if I'm late (tardy) to a lesson?
It is up to the tutor whether he/she makes up for that lost time. However, it is not guaranteed that your time will be made up for. If the tutor is tardy, it is required that they will make up for it.
How can I join Donatutors?
Our team is currently only accepting individuals in grade 9 or higher. Apply here.
How can I donate to/support Donatutors?
Thank you for your interest in donating! Contact Us for more information.